Vol. 5 (2026)
Diginomics

Original

Relationship between technostress and labor-related variables in workers of the Tecnomática Enterprise

Published 2026-01-01

  • Estela Edicta Dieguez Reyes
    • ,
  • Damian Valdés Santiago

Estela Edicta Dieguez Reyes
Empresa Tecnomática, Dirección de Recursos Humanos. La Habana, Cuba

Damian Valdés Santiago
Universidad de La Habana, Facultad de Matemática y Computación. La Habana, Cuba

Abstract

Introduction: Technostress (TS), an emerging psychosocial risk derived from the use of ICTs, can affect worker well-being and performance. This study aimed to characterize the relationship between TS and its dimensions in workers of Tecnomática Enterprise, an organization in the Cuban ICT sector.
Methods: A study was conducted with 97 workers, selected through intentional "snowball" sampling. The RED-Technostress scale adapted and validated for Cuba was applied. Data analysis included descriptive statistics, Mann-Whitney U tests, Spearman correlations, and the application of Salanova's standardized benchmark for intensive ICT users.
Results: The mean global TS score was 47.3 (SD=12.8). No statistically significant differences were found in the total scores or by dimensions based on sex, educational level, work modality, or labor area. After applying the benchmark, high levels of Skepticism (54.6%), Anxiety (38.0%), and Addiction (34.0%) were identified, as well as medium-high levels of Inefficacy (28.9%). Fatigue showed a more heterogeneous distribution.
Conclusions: Some workers manifested TS, and another group was at risk of suffering from it. Although a severe situation was not found, the high scores in several dimensions establish warning signs that justify the implementation of preventive and corrective measures to mitigate its impact on the organization.

Keywords

Technostress, RED-Technostress, ICT, occupational well-being, psychosocial risks

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