Guidelines for the design of a digital marketing strategy of the Cuban Ministry of Tourism aimed at the Canadian market

Abstract

Cuban Ministry of Tourism is in charge of managing communication around the Cuba destination. Given the lack of a structure in charge of Digital Marketing in this Organization, this area is neglected, leaving the entities of the Tourism System deprived of a guide for their actions. That is why the author proposes the design of a Digital Marketing Strategy for MINTUR, aimed at the Canadian public and supported by the official CubaTravel tourism portal, as the main way to market the destination. With this purpose, a descriptive, applied and production study is drawn up, under a qualitative approach. The methods and techniques used include documentary bibliographic review, semi-structured interviews, qualitative and quantitative content analysis of both the Ministry and its counterparts, as well as a focus group. All of this allows you to know the aspects of your remote environment, as well as features of the institution itself, its clients and competitors. The main challenge lies in the identification of accurate guidelines to position the ministry as the main reference for the promotion and information of the Cuba destination in the Canadian market. She addresses the topic with a view to the digital transformation of tourism, which is more than a necessity for research, it constitutes it for the nation.